Refund Policy - HomeListingAI

1. Overview

This refund policy outlines the terms and conditions for refunds on HomeListingAI subscriptions and services. We strive to provide excellent service and value to our customers.

2. Free Trial

No Risk Trial Period

All new users receive a 7-day free trial
No credit card required during the trial period
Full access to all platform features during trial
No obligation to continue after trial ends

3. Subscription Refunds

3.1 Monthly Subscriptions

No refunds are provided for partial months of service.

Subscriptions are billed monthly in advance
Service continues until the end of the current billing period
You may cancel at any time to stop future billing
Access continues until the end of the paid period

3.2 Annual Subscriptions

Annual subscriptions are billed yearly in advance
No refunds for partial years
Service continues until the end of the annual period

4. Refund Exceptions

            We May Provide Refunds In These Cases:
            Technical Issues: If our service is unavailable for more than 24 consecutive hours
                
Billing Errors: If you were charged incorrectly or multiple times
Service Cancellation: If we discontinue a service you depend on
Account Issues: If we cannot resolve account access problems

        

5. How to Request a Refund

Contact Support: Email support@homelistingai.com
Provide Details: Include your account email and reason for refund
Review Process: We will review your request within 3 business days
Decision: You will receive our decision via email

6. Refund Processing

Approved refunds are processed within 5-10 business days
Refunds are issued to the original payment method
PayPal refunds may take 3-5 business days to appear
You will receive a confirmation email when refund is processed

7. Cancellation vs. Refund

Important Distinction

Cancellation: Stops future billing but no refund for current period
Refund: Returns money for unused portion of current period (rare exceptions only)

8. Dispute Resolution

If you disagree with our refund decision:

Contact our support team for further review
Provide additional documentation if needed
We will conduct a thorough review within 5 business days
Final decision will be communicated via email

9. Account Deletion After Refund

If a refund is approved, your account will be deactivated
All data will be permanently deleted within 30 days
You will lose access to all platform features immediately
No data recovery is possible after account deletion

10. Contact Information

For refund requests or questions about this policy:

Email: support@homelistingai.com
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 24 hours during business days

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. We will notify users of significant changes via email.