Privacy Policy
Last updated: January 2025
1. Introduction
HomeListingAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate management platform.
2. Information We Collect
2.1 Personal Information
- Account Information: Name, email address, phone number, business information
- Profile Information: Profile photos, business details, license information
- Payment Information: Billing address, payment method details (processed securely by PayPal)
2.2 Property and Business Data
- Property Listings: Addresses, photos, descriptions, pricing, features
- Lead Information: Contact details, preferences, interaction history
- Communication Data: Emails, messages, call logs, meeting notes
2.3 Usage and Technical Data
- Log Data: IP addresses, browser type, access times, pages viewed
- Device Information: Device type, operating system, mobile device identifiers
- Analytics Data: Feature usage, interaction patterns, performance metrics
3. How We Use Your Information
- Service Provision: To provide and maintain our platform services
- AI Processing: To generate content, responses, and recommendations
- Communication: To send notifications, updates, and support messages
- Analytics: To improve our services and user experience
- Security: To protect against fraud and unauthorized access
- Compliance: To meet legal obligations and enforce our terms
4. Data Sharing and Disclosure
4.1 We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information only in these limited circumstances:
- Service Providers: With trusted third-party services (email, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly authorize us to do so
5. Data Security
Security Measures
- End-to-end encryption for sensitive data
- Regular security audits and penetration testing
- Secure data centers with physical and digital protection
- Employee access controls and training
- Regular security updates and patches
6. Data Retention
6.1 Active Accounts
- We retain your data while your account is active
- Data is kept for the duration of your subscription
6.2 Trial Accounts
Trial accounts and all associated data are automatically deleted after 7 days.
6.3 Deleted Accounts
- Account data is deleted within 30 days of cancellation
- Some data may be retained for legal compliance (up to 7 years)
- Backup data is automatically purged after 90 days
7. Your Rights and Choices
7.1 Access and Control
- Access: View and download your data through the platform
- Correction: Update your information in your account settings
- Deletion: Request deletion of your account and data
- Portability: Export your data in a standard format
7.2 Communication Preferences
- Control email notifications in your account settings
- Unsubscribe from marketing emails at any time
- Opt out of certain data collection features
8. AI and Machine Learning
AI Processing Notice
- Your data may be processed by AI systems to provide personalized services
- AI-generated content is based on patterns in your data and industry best practices
- You are responsible for reviewing and approving all AI-generated content
- AI processing helps improve our services and user experience
9. Marketing and Content Responsibility
Important Disclaimer
HomeListingAI is NOT responsible for any marketing content, communications, or business practices conducted through our platform.
- Content Responsibility: All marketing materials, emails, social media posts, and communications created using our platform are solely your responsibility
- Legal Compliance: You are responsible for ensuring all marketing activities comply with applicable laws and regulations
- Data Usage: While we provide tools to manage and process data, you are responsible for how you use that data in your marketing activities
- Third-Party Content: We are not responsible for content posted on third-party platforms or sent through external services
- AI-Generated Content: You must review and approve all AI-generated content before use in marketing materials
10. Third-Party Services
Our platform integrates with third-party services:
- Google Services: Gmail, Calendar, Drive integration
- PayPal: Payment processing
- Firebase: Backend infrastructure and analytics
- Google AI: AI content generation
These services have their own privacy policies. We encourage you to review them.
11. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete it.
12. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@homelistingai.com
Address: [Your Business Address]
Data Protection Officer: dpo@homelistingai.com
15. Legal Basis (GDPR)
For users in the European Union, our legal basis for processing your data includes:
- Contract: To provide our services under our Terms of Service
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws
